Customer Success Manager (Brussels hybrid working)

⭐ Who we are

Through an all-in-one solution to manage corporate mobility, Skipr supports companies in their transition towards a more sustainable mobility for their employees. To carry out its mission, the team is composed of 30+ people in Belgium and in France. Mobility and transport are changing and by working for Skipr, you become a change agent. We love passionate, flexible, out-of-the-box thinkers who are able to share their ideas in the simplest and clearest way.

Recently, Skipr  has been acquired by Pluxee, marking a significant milestone in our growth journey, as we continue to expand and scale in Belgium and France. Pluxee is a global player in employee benefits and engagement that operates in 31 countries. 

🌱 Working at Skipr

• The possibility to have a job with an impact on the environment and employees’ wellbeing

• Work with 30+ colleagues in Belgium and in France all passionate about sustainable mobility

• An environment where autonomy is encouraged and teams are empowered

• A strong internal and external feedback culture, where we value transparency

• Working in an ambitious company providing a qualitative and stable technology to service its clients

• We nurture a learning culture

💚 Our values

• Care: We are committed to create & maintain a caring & respectful environment for our employees, customers & our planet.

• Excellence: We achieve & maintain very high quality standards in all areas of the company.

• Collaboration: We create an innovative, inclusive and harmonious working environment, where joint efforts lead to superior results.

• Impact: We generate positive effects on society & the economy, while leading the company to more sustainable mobility.

🎯 Skipr is looking for a Customer Success Manager

To support its growth, Skipr is looking for a Customer Success Manager based in Belgium. Reporting to the General Manager Sales BE, you will work closely with Operations Specialists and Project Managers to ensure that customers receive the best experience possible.

Main responsibilities :

• Build long-term client loyalty and retention through proactive relationship management.

• Lead customer onboarding: introduction call, setup, admin training, GoLive preparation, employee training.

• Conduct product demonstrations, training sessions, workshops, and quarterly business reviews.

• Act as the main point of contact for customers, answering questions, resolving issues, and providing tailored solutions.

• Analyze customer data to maximize adoption and improve retention.

• Provide insights and feedback to improve internal processes and product offerings.

• Contribute to the creation of educational materials and optimize workflows for efficiency.

• Master’s degree.

• Minimum 2 years of experience in customer success, client management, or a related B2B role.

• Strong communication and relationship-building skills.

• Technical proficiency and ability to quickly learn new software.

• Highly organized, accountable, and comfortable managing multiple priorities.

• Customer-focused mindset with strong problem-solving skills.

• Fluent in English and Dutch; French is a plus.

🎁 Perks & Benefits

A full-time open-ended employee contract in Belgium.

A competitive salary package with many benefits: meal vouchers, group and hospitalization insurance, refund insurance on medical treatments (Alan), company smartphone and laptop, company phone subscription, eco vouchers, and a budget for your personal mobility in Europe.

A hybrid working environment with flexibility, autonomy and transparency, personal development and exciting challenges.

Offices centrally located in the BeCentral digital campus in Brussels, with hybrid work possibilities.

👉 Applications are to be sent only via the application form before 25/09/2025

https://skipr.recruitee.com/o/customer-success-manager-brussels-hybrid-working